Shipping Policy
Last updated: August 30, 2026
At Iconiq Shop, we aim to provide a dependable and transparent delivery experience for all customers. Clear shipping information helps ensure that you know exactly what to expect when placing an order.
All Iconiq Shop products are shipped directly from our supplier’s warehouse in China to the delivery address provided by the customer.
We are pleased to offer free shipping on all orders within the United Kingdom, Germany, the United States, Australia, Austria, Switzerland, France, Sweden, Finland, Canada, Ireland, Spain, Poland, Denmark, and Italy.
Origin and Shipping of Our Products
All products sold through Iconiq Fashion are shipped directly from our supplier’s warehouse in China.
We work directly with our supplier in China, allowing us to offer a broad and varied product range at attractive prices.
Once your order has been processed, the product is carefully packed at our supplier’s warehouse in China and shipped directly from China to the delivery address you provided when placing your order.
This means that your parcel does not first pass through our Dutch business address or our United Kingdom warehouse address before being delivered to you. Orders are dispatched directly from our supplier’s warehouse in China.
Shipping Coverage
This shipping policy applies to orders delivered within the United Kingdom, Germany, the United States, Australia, Austria, Switzerland, France, Sweden, Finland, Canada, Ireland, Spain, Poland, Denmark, and Italy.
Orders to these destinations are shipped directly from our supplier’s warehouse in China and are subsequently handled by international and local delivery partners until they reach the customer’s delivery address.
Delivery Time Estimates
Delivery times are estimates and may vary depending on demand, carrier schedules, customs processing, and other external factors.
Because our products are shipped directly from our supplier’s warehouse in China, international transportation forms part of the delivery process.
Our typical order timeline is outlined below:
Order Cut-Off Time
Orders placed before 5:00 PM (GMT+00:00) will begin processing the same business day. Orders placed after this time will be processed on the following business day.
Order Handling Time
Orders are usually prepared and processed within 1–2 business days (Monday to Friday, excluding public holidays).
During this period, your order is prepared and packed at our supplier’s warehouse in China.
Shipping Transit Time
After dispatch from our supplier’s warehouse in China, delivery generally takes 5–8 business days (Monday to Friday).
Estimated Total Delivery Time
The total estimated delivery time is typically 6–10 business days, including both order processing and transit time.
Please note that these timelines are estimates and may occasionally be affected by peak seasons, customs processing, courier delays, weather conditions, or unforeseen logistical issues.
Delivery Carriers
After your parcel has been dispatched from our supplier’s warehouse in China, it is transported internationally and may be transferred to a local delivery carrier in the destination country.
Depending on the destination and parcel size, final delivery may be completed by one of several international or local courier services, including:
- Royal Mail
- Evri
- Yodel
- DPD
- UPS
- FedEx
The exact carrier used may vary depending on the destination, shipping route, and logistics provider.
Shipping Costs
Free Delivery to the United Kingdom, Germany, the United States, Australia, Austria, Switzerland, France, Sweden, Finland, Canada, Ireland, Spain, Poland, Denmark & Italy
All orders shipped within the United Kingdom, Germany, the United States, Australia, Austria, Switzerland, France, Sweden, Finland, Canada, Ireland, Spain, Poland, Denmark, and Italy qualify for free shipping, with no minimum purchase requirement.
There are no additional standard shipping charges at checkout for deliveries to these destinations.
Delivery Support
If you experience any problems related to shipping, such as delayed deliveries or missing parcels, please contact our customer support team.
As our parcels are shipped internationally directly from our supplier’s warehouse in China, tracking updates may occasionally take some time to appear while the parcel is being transferred between international and local logistics partners.
We will do our best to assist you and resolve any delivery-related issue as quickly as possible.
Order Tracking
Once your order has been shipped from our supplier’s warehouse in China, you will receive a confirmation email containing your tracking number.
This allows you to monitor the progress of your delivery through our tracking page.
Tracking information may be updated by different logistics partners throughout the international shipping process.
Questions or Assistance
If you need additional information regarding shipping, delivery times, tracking, or the origin of your shipment, you may visit our FAQ page or contact our support team directly.
We are always happy to assist you.
Contact Information
Website Name: iconiq-shop.com
Business Name: Brightwear
Business Address: Kalf 196, 1509 BC Zaandam, Netherlands
Please note: Our Dutch business address is used for company registration and correspondence purposes. Orders are not dispatched from this address.
Warehouse Address: Unit 2 Fairway Dr, Greenford UB6 8PW, United Kingdom
Please note: Customer orders are not dispatched from this United Kingdom address. Products purchased through Iconiq Fashion are shipped directly from our supplier’s warehouse in China to the customer.
Email: support@iconiq-shop.com
Dutch Chamber of Commerce (KvK) Number: 67243053
Dutch VAT Number: NL002381707B61
Customer Service Hours:
Monday – Friday: 9:00 AM – 5:00 PM (GMT+00:00)
We aim to respond to all enquiries within 1–2 business days.